Types And Levels Of Communication
Communication is the foundation of all sorts of human interaction. Even before we talk about human interaction, communication would be the foundation of self-reflection, because how we communicate with ourselves eventually shapes who we are.
“Communication is the solvent of all problems and is the foundation for personal development.” – Peter Shepherd, psychologist, author.
What Is Communication?
Before delving into the various tiers of communication, it is crucial to understand the essence of communication. Communication can be defined as the skill of exchanging information, ideas, and emotions. This encompasses not only spoken words but also non-verbal signals like body language, facial expressions, and tone of voice. It constitutes an intricate interplay between language and subtleties, facilitating a profound connection.
The Different Types of Communication
There are various ways or criteria by which communication can be organized or divided. By breaking down communication based on context or stakeholders we get the following types:
Intrapersonal Communication – the solo act: It’s that inner dialogue we have with ourselves, where we sort through thoughts, make decisions, and have those little pep talks before big moments. It’s like our personal brainstorming session.
Interpersonal Communication – the dynamic duo dance: This is the exchange between individuals, where we share stories, have heart-to-hearts, and create those human connections that make life colorful. It’s the art of understanding and being understood in our social dance.
Group Communication – the team huddle: Within organizations, it’s about how team members share information, collaborate, and keep the work wheels turning smoothly. It’s the lifeblood of a well-functioning team, ensuring everyone’s on the same page.
Another categorization can be done based on communication channels:
Verbal Communication – the spoken word maestro: Whether it’s sharing stories, cracking jokes, or having serious discussions, verbal communication is the OG, bringing life to our conversations.
Non-Verbal Communication – the silent superhero: From subtle gestures to facial expressions, it adds depth and nuance to our interactions, conveying emotions and intentions without saying a word.
Written Communication – the wordy wonder: It’s the realm of emails, texts, and good old notes – a space where we put our thoughts into words that stand the test of time (or at least until someone hits delete).
Digital Communication – the virtual rendezvous: It’s the world of emails, instant messaging, and video calls, breaking down physical barriers and keeping us connected in the digital realm.
The Five Levels of Communication
Level 1: The Surface Level – Small Talk and Pleasantries: At the foundation of communication lies the surface level. Here, interactions are light, filled with small talk, and revolve around pleasantries. This level sets the stage for connection by breaking the ice and establishing a comfortable atmosphere. Whether it’s discussing the weather or sharing a smile, these initial exchanges pave the way for deeper communication.
An example would be that short chat with your co-worker, the ‘’how was your weekend?” or “your shirt looks great on you”.
Level 2: The Personal Level – Sharing Ideas and Opinions:
This is where individuals get a bit deeper and share their ideas, opinions, and perspectives. Conversations become more dynamic as people express their thoughts on various subjects. It’s the ‘why’ and ‘how’ behind the facts, fostering a deeper understanding of each other’s viewpoints.
Think of your friend who usually asks you straightforward questions about how you feel about a certain subject, or if you managed to resolve an issue of yours
Level 3: The Professional level – Facts and Information:
This communication level is practiced in the professional context. It involves the exchange of concrete details, data, and straightforward information. It’s the ‘what’ and ‘when’ of communication. Whether you’re discussing project updates at work or sharing the latest news, this level focuses on transmitting clear and concise information with former professionalism and tone.
Level 4: Emotional level Communication – Expression and Empathy:
Communication takes a heartfelt turn as we move deeper into Level 4, where emotions come into play. This level involves sharing personal feelings and experiences and empathizing with others. Whether it’s celebrating achievements or offering support during challenging times, emotional expression strengthens the bonds between individuals.
This level of communication is present when you and your partner or sibling are having a personal problem, It allows you to express your feelings, and to listen to the other party with empathy and openness. Emotional level communication helps us greatly with conflict resolution, as it prevents us from being ‘’fiscal’’ on ourselves and others by focusing on our human nature.
Level 5: Meta-Level Communication – Communicating about communication:
This is the last level of communication that is all about discussing communication itself. It’s based on the fact that we all have different styles of sharing and receiving information.
Understanding meta-communication is crucial for effective communication, as it allows individuals to interpret the nuances, intentions, and emotions underlying the explicit message. It involves being aware of and responsive to the various signals and cues that shape the overall meaning of a communication exchange.
Final Thoughts:
As we wrap up our exploration of the 5 levels of communication, remember that effective communication relies on navigating from one level to another, choosing the best style for each context so we can build stronger relationships and enrich our personal and professional lives. So, the next time you engage in a conversation, pay attention to the levels at play and embrace the art of communication for genuine connection and growth. Until next time, happy communicating!